top of page
aditi-gautam-1xYtt9ILDUU-unsplash.jpg

FREQUENTLY ASKED QUESTIONS
Remember, if you have a question that isn't covered here, feel free to contact us through our online enquiry form. We're always here to help!

  • Is Obsidia Valley a real place?
    The enchanting world of Penelope Blakk and Obsidia Valley that you've stepped into here is the creation of a very vivid imagination. These characters, locations and narratives are entirely fictional and are part of the mystical narrative that we have woven for our brand, Penelope Blakk. While we believe in the magic of storytelling and the power of imagination, we want to make it clear that any resemblance to real persons, living or dead, or existing geographical locations, is purely coincidental. Thank you for joining us in this journey into the realms of the imagination, and we hope our stories bring a bit of magic to your day!
  • What is the Penelope Blakk store?
    The Penelope Blakk store is a curated collection of handmade and all-natural products sourced directly from artisans that meet our high standards. The store showcases two exclusive ranges: The Penelope Blakk Collection and The Obsidian Range, each embodying the magic of Obsidia Valley in their unique ways. All item offered in the Penelope Blakk Store are in the colour black.
  • How do I place an order?
    Simply browse our collections, select your desired products, add them to your cart, and proceed to checkout. Follow the instructions to input your shipping information and make payment. You'll receive a confirmation email once your order is successfully placed.
  • What payment methods do you accept?
    We accept major credit cards, debit cards, and PayPal for all orders.
  • How long will it take for my order to arrive?
    Typically, orders are processed within 1-3 business days. The shipping duration depends on your location and the shipping method you choose. Once your order is dispatched, you will receive an email with tracking information.
  • What is your return policy?
    We take great pride in the quality of our products. However, if you are not satisfied with your purchase, please refer to our Return & Refund Policy page for detailed information on returns and refunds.
  • Are the products cruelty-free and organically sourced?
    Yes, all our products are cruelty-free and organic with a focus on products that are kind to our environment. We are committed to ethical practices in all aspects of our production.
  • What is the Obsidian Circle?
    The Obsidian Circle is our exclusive citizenship program. Citizens enjoy early access to new collections, exclusive discounts, and a deeper insight into the magic of Obsidia Valley. Visit the Citizenship page to learn more and join our community.
  • Who is Penelope Blakk?
    Penelope Blakk is the creative visionary behind the Penelope Blakk store. She is an artisan and autistic and transgender sorceress from Obsidia Valley, using her skills and ancient enchantments to infuse her handmade creations with the magic of the Obsidia Valley. To learn more about Penelope Blakk and her journey, visit our About page.
bottom of page